Terms of use

Terms of use

Terms of use

These general trading conditions established by SOLA TECHNOLOGY DEVICE LIMITED COMPANY (SOLA LTD CO) apply to all users accessing the website.Visitors are kindly requested to read these terms carefully before making transactions on the website.If you don’t agree with our Terms of Use, please disconnect and don’t use this website.

1. About Our website

www.soladevice.com is a website under the management of SOLA LTD CO, established for the purpose of serving SOLA's trade promotion and service provision activities.The website provides customers with information about products and services provided by SOLA. Through this website, customers can contact to receive service advice, and send SOLA requests for service provision.

2. Conditions or restrictions

SOLA provides the service introduced through its website throughout the whole territory of Vietnam.

Target customers include individuals, organizations, and businesses. There are no limitations on service provision, except that customers use our services for illegal purposes.

3. Ordering Online

The website does not provide an online ordering function, because each customer's service needs are different. Instead, we built the contact feature on the website.

When customers click the Contact button, they will be redirected to a new interface on which all contact information for SOLA is displayed, including Address, Phone number, and Email so that customers can quickly contact us about service.

In addition, in this new interface, there is also a section for customers to fill in information including: customer information (personal name, company name), email, phone number, content & questions raised by SOLA, the purpose is to be able to support customer needs as quickly as possible. After the customer submits the information, SOLA's staff will contact the customer to discuss the service.

All information provided by customers will be kept confidential according to SOLA's privacy policy and according to law.

4. Payment

Customers can pay by one or a combination of the following options:

– Cash payment for Purchase Orders/Contracts valued at less than 20.000.000 VND;

– (Or) Pay by transfer of Vietnamese Dong to our account.

    Account information:

Name of the account: Sola Technology Device Limited Company

Account number (VND): 999 111 911 9999

Bank: Military Commercial Joint Stock Bank –Tan Dinh Branch

– Other payment methods as agreed in the Purchase Orders/Contracts.

Payment time as agreed in the Purchase Orders/Contracts.

Currently, we do not offer online payment services. In the future, when the website has an online payment function, we will set up a mechanism for customers using this function to review and confirm detailed information about each payment transaction before making the payment.

5. Delivery and shipping

The entire process of providing products/services will be done according to the agreement between SOLA and the customer according to the signed Purchase Order/Contract. Delivery methods:

– For Purchase Order/Contract for equipment supply (or) for equipment supply & solution installation/integration service will proceed according to the agreement stated in the Purchase Order/Contract.

– For Purchase Order/Contract for IoT integration/online monitoring: Delivery will be done by physical means (data loggers such as disks, USB sticks) or electronic means.

6. Service standards

SOLA always wants to bring customers the best service, we always put the customer's requirements first and the service standards aim to ensure the satisfaction of customers.

7. Service provisioning process

After you have consulted our services through the website, you can leave your information in the contact section or call and email us according to the information on the website.

After receiving information from customers. The sales department will discuss with customers about needs and requirements of the customer and SOLA's capabilities. SOLA will conduct surveys and propose service costs to customers according to the project.

The two parties will conduct a physical meeting to proceed to sign the Purchase Order/Contract and execute the Purchase Order/Contract.

8. SOLA's rights, responsibilities and obligations

– Be responsible for notifying this sales e-commerce website to the Ministry of Industry and Trade as prescribed.

– Be responsible for providing complete, honest and not violating the law information on this website.

– Having the obligation to collect information of customers only for the purpose of building a potential customer base, promoting services and realizing business goals does not violate the law.

– Have the right and responsibility to notify customers about changes in policies, terms and conditions of transactions on the website.

9. Rights, Responsibilities, and Obligations of the Customer

– Access, consult and use public information on the website for the purpose of not violating the law.

– Not to perform acts of infringing upon intellectual property rights including but not limited to trademarks, trademarks, copyrights, and other intellectual property objects in accordance with the provisions of the current Vietnamese Intellectual Property Law. onion. Upon request from SOLA, the customer must immediately cease his violation.

– Obligation to provide accurate and complete information to SOLA to serve as a basis for providing services quickly and accurately.

10. Other terms

These general trading conditions are governed by the laws of Vietnam. These general trading conditions are valid for customers who are learning about SOLA's services provided on this website,

After you officially sign the Purchase Order/Contract with SOLA, the contents of the Purchase Order/Contract are documents governing the relationship between the two parties.

If any of the foregoing is found to be invalid, the applicable laws and regulations at that time shall prevail. A invalidation of a term of use will not affect the validity of the remaining terms.

SOLA reserves the right, and may release, at any time, by updating it on the website, and customers should regularly visit the website to monitor these binding terms when using.