Warranty Policy

For all customers when purchasing any product provided by SOLA and during use, if you encounter any problems or technical errors, please contact:

SOLA TECHNOLOGY DEVICE LIMITED COMPANY.

Address: 61 Street No. 14, Van Phuc City, Hiep Binh Phuoc Ward, Thu Duc City, HCMC

Hotline/Zalo: +84 70 32 32 456

Email: sales@soladevice.com

1. Warranty.

SOLA is responsible for warranting the products and services that SOLA provides during the warranty period of the signed Purchase Order/Contract, provided to the Customer.

2. Warranty process.
 

The warranty will be performed when the following warranty conditions are satisfied:

• Product has a manufacturing defect.
• The product is intact, no punches erased or repaired
• Use the correct allowable voltage of the product
• Use the correct manual that comes with the product.
• The warranty period is counted from the date you receive the product.
• Still keep the purchase invoice (or) warranty card, must have full information, product code, customer name, date of manufacture, and date of purchase.
• The original warranty stamp of the product manufacturer.
• Fix feature errors on software built by partners in the IoT ecosystem_EOH, for which SOLA is a direct supplier.

3.   Cases not covered by warranty.
 

• The product is damaged due to user's fault (due to mechanical impact of dropping, breaking, impacting, scratching, rusting, leaking ...) and such damage is not within the scope of the company's warranty. .
• Use, operate, and maintain improperly according to the manufacturer's regulations
• The customer arbitrarily disassembles and repairs before reporting to the unit responsible for warranty.
• The product is dropped or strongly impacted, flooded, fire, natural disaster ...
•  Lost the warranty card, or the product has expired the warranty period stated on the ticket.
• Serial number, product model does not match with the Warranty Card.
• The manufacturer's seal and warranty stamp is torn, or overwritten or modified.
• No warranty, no renewal for consumables, filter membrane, filter core....
• Handling of situations that are caused by errors in other software programs, for example: operating system software, network management software, or errors in the operating environment and databases

During the warranty period, SOLA is responsible for responding and proposing solutions to fix and handle errors within 7 days of receiving the customer's feedback.

The time to respond and provide solutions for customer problems is within 24 hours to 48 hours from the time of receiving the information.

4. Warranty period

• Subject to the agreement between SOLA and the customer stated in the Purchase Order/Contract.
• The warranty period depends on the product's warranty status. SOLA will notify you in detail after receiving and checking the actual status of the product.

5.    Warranty & maintenance locations:

SOLA TECHNOLOGY DEVICE LIMITED COMPANY.

Address:61 Street No. 14, Van Phuc City, Hiep Binh Phuoc Ward, Thu Duc City, HCMC

Hotline/Zalo: +84 70 32 32 456

Email: sales@soladevice.com

In case the customer's warranty claim includes requirements arising outside the warranty scope, the customer must be responsible for paying additional warranty costs as agreed by the two parties.

At the end of the warranty period, depending on the actual needs and situation, the two parties can sign contracts to provide new products and services under new conditions.

Note: Warranty does not include shipping and handling costs.

6. Other Policy